Speaker : Prakash Venkatraman

Date & Time : Saturday, 22th Nov 2008. 9.30am - 12.00Noon

Venue : : Honeywell India
151/1 Doraisanipalya
Bannerghatta Road
Bangalore -76
Talk Abstract :

“Knowledge assisted” Problem resolution:

Knowledge based problem resolution methodology depends on identifying and clustering of known and recurring issues. Through the concept of generalization, the technique works on the promise of “Find one - Fix many”. The problem resolution knowledge is seeded into a repository with facts associated with symptoms in form of rules. The rules are then run against identified systems to come up with definitive or possible solutions. Entire methodology is automated from the time the incident gets reported to the time when solution is matched, retrieved and suggested.

One of the problem resolution tools is Signature Matching Technology (SMT). This solution stores symptoms, possible rules (to be checked against error log and configuration) and compare/analyze these as and when incident/outage occurs. End result of this would be a problem matching/solution where support people can immediately apply. This reduces all the manual root cause analysis work to be done physically. Same solution could be used for pro-active problem identification as well by running ALL the rules against customer instances.

Prakash Venkatraman is working as an architect in ITIL solutions area in oracle. He is leading Problem Management, as initiative owner. Prakash has over 13 years of industry experience and a vast knowledge about J2EE concepts. Prior to joining Oracle, he was with Robert Half International Inc, CA, USA and Covad Communications, CA, USA, played various SDLC roles. Playing chess is his hobby.

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